Rated ExcellentRated Excellent

Frequently Asked Questions

How can we help?


Your orders

How is my order confirmed?

Shortly after placing your order, you will receive a confirmation email containing all relevant details, including your order number. If this email doesn’t appear in your inbox, please check your spam/junk folder.

Will I get a receipt?

Your order confirmation email acts as your receipt. If you are a business requiring a VAT invoice, then please email us and we’ll get
this sorted for you.

How do I amend an existing order?

We use a fully automated warehouse management system which directly links to our order management system.

Unfortunately, this means an order cannot be changed once it’s placed, as very often it will already be in the hands of our pickers and packers!

Products cannot be added or removed, and addresses can’t be changed.

How do I view my order history?

Simply log in to Discount Dragon, visit ‘My Account’ and select ‘My Orders’ to view all current and previous orders.

How do I cancel an order?

We use a fully automated warehouse management system which directly links to our order management system.

Unfortunately, this means an order cannot be cancelled once it’s placed, as very often it will already be in the hands of our pickers and packers!


My account

How do I register online?

Registering is fast and free and will save you time checking out.

You can find our online registration form on desktop by selecting ‘Register’ (top right) or on mobile via the ‘Menu’ (top left) where you
will find the ‘Register’ button.

Alternatively, you can create an account upon checkout.

If you prefer not to register, you’re also more than welcome to checkout as a guest.

I’ve forgotten my password. How do I create a new one?

You can change your password on desktop by selecting ‘Sign In’ (top right), or on mobile via the ‘Menu’ (top left) where you will find
the ‘Sign In’ button. Here, you will need to click on ‘Forgot password?’

You will then be asked to enter the email address assigned to your account. We will send you an email telling you how to reset your password. If this email doesn’t appear in your inbox, please check your
spam/junk folder.

How do I update my password online?

Simply login to Discount Dragon, visit ‘My Account’ where you can update your password by selecting the ‘Change password’ option. Don’t forget to ‘Save Changes’ once you have updated your password!

How do I change my account details?

Simply login to Discount Dragon and visit ‘My Account’. Here, you can update your personal details, your billing and delivery address, your choice of payment and marketing preferences.

How do I change my billing address?

Simply login to Discount Dragon, visit ‘My Account’ and select ‘Billing Info’. Here, you can add or remove any debit or credit card
linked to your online account.

You can then select your preferred method of payment and billing address at the checkout.

Please note that the billing address field will initially contain the default/primary address you registered with. If necessary, simply update these details before continuing with your payment.

How do I change my delivery address?

Simply login to Discount Dragon, visit ‘My Account’ and select ‘Delivery info’. Here, you can add or remove any default delivery information.


Promotions

How do I add a discount code?

To add a discount code, first visit ‘Your shopping basket’ either by clicking the shopping basket icon (top right) or by selecting ‘Checkout’ once you’ve reached the minimum spend of £30.

Here you will find a box with the heading ‘Promo code’. Enter your code here and the discount will be applied.

Do you really sell products at 1p?

Yes! We constantly have special promotions where you can get your favourite branded products at only 1p…. NO CATCHES! Our website is updated on a daily basis so keep a close eye on it to make sure you
don’t miss out.

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