Frequently Asked Questions

How can we help?


Shopping with us

Tell me more about your Best Before dates

Where appropriate, we clearly display the Best Before date of the product you are looking at.

It’s important to remember that Best Before dates are different to expiry dates.

For a full explanation, we recommend you visit the Food Standards Agency website by clicking here

Do you have a minimum order value?

Yes, we have a minimum order value of £25 that applies to all orders.

Sometimes you will find promotions on certain products which do not require you to spend £25.

All orders include FREE standard delivery.

Do products have a minimum and maximum purchase limits?

Some products do have minimum and maximum purchase limits and such information is always displayed on the product page.

We have been asked why we do this. We set limits for one of two reasons:

  1. To give everybody a chance to snap up our special offers
  2. To maintain the safety of our staff and couriers by not exceeding weight limits

How do I add products to my basket?

Select the yellow ‘Add’ button underneath your chosen item. You can also use the plus or minus buttons to increase or decrease the quantity of that specific product.

You can view the contents of your basket at any time by clicking on the shopping basket icon (top right).

How do I navigate the website and find categories?

We try to make our website as user friendly as possible. Everything is arranged by category, For example, all food cupboard products are listed together, and all drinks products are listed together etc.

By selecting ‘Browse Categories’ on desktop or the ‘Menu’ on mobile, you will be provided with a dropdown of key categories for you to browse.

Alternatively, you can enter the name of the product you are looking for in the search bar at the top of the page. On mobile, you can find the search bar by clicking on the magnifying glass icon (top right).


Delivery Info

How much do you charge for delivery?

Standard delivery is free to any address with a UK Postcode, including Northern Ireland and The Channel Islands.

The minimum order value for online orders is £25. The minimum order value is calculated after all discounts and promotional offers have been applied.

Do you offer a faster delivery option?

Yes! We offer an Express Service with 1-2 day delivery for orders placed before 2pm. There is a nominal charge for this and you are able to select it during your checkout.

Do you deliver in my area?

We deliver FREE to any address with a UK Postcode, including Northern Ireland, The Channel Islands, Isle Of The Man, The Shetlands and The Orkney Islands!

Where is my order?

Your order is fully trackable with Royal Mail.

Once we have the Tracking Number, we will email this to you. Royal Mail will also keep you updated along the way with SMS messages (if you provided your mobile number) and email updates.

What happens if I’m not home when you deliver my order?

Our courier Royal Mail will leave a calling card. You can rearrange online or collect from your local delivery office.

Who can sign for my delivery?

All deliveries must be signed for by the customer, or a person nominated by the customer, who is over 18.

If the order contains alcohol, proof of age may be requested, and Discount Dragon reserves the right to ask to see ID of anyone who looks under the age of 25 and can refuse delivery to anybody that cannot prove they are over 18 years of age.

Proof of identity may also be requested upon delivery. Signature upon receipt of the goods will be proof of delivery.

When will my order be delivered?

Our free Standard Economy service takes 5-7 working days. Our Express upgrade takes 1-2 working days.

 


Your Orders

How is my order confirmed?

Shortly after placing your order, you will receive a confirmation email containing all relevant details, including your order number. If this email doesn’t appear in your inbox, please check your spam/junk folder.

Will I get a receipt?

Your order confirmation email acts as your receipt. If you are a business requiring a VAT invoice, then please email us and we’ll get this sorted for you.

How do I amend an existing order?

We use a fully automated warehouse management system which directly links to our order management system.

Unfortunately, this means an order cannot be changed once it’s placed, as very often it will already be in the hands of our pickers and packers!

Products cannot be added or removed, and addresses can’t be changed.

How do I view my order history?

Simply log in to Discount Dragon, visit ‘My Account’ and select ‘My Orders’ to view all current and previous orders.

How do I cancel an order?

We use a fully automated warehouse management system which directly links to our order management system.

Unfortunately, this means an order cannot be cancelled once it’s placed, as very often it will already be in the hands of our pickers and packers!


My Account

Returns & Refunds

How do I return an item?

If you’ve got any issues with your order, please contact us within 14 days of delivery (non-food items) or 48 hours (food items). Simply email us at [email protected]

Please be aware that we do not offer free returns.

For further information, please visit our terms & conditions

What if an item is damaged?

In the event that your item arrives damaged, please contact us within 1 day of receipt.

Please keep all original packaging as in some cases we will require the item to be returned at our expense; in some cases we will require a picture.

We will not be able to send a replacement or refund you for a broken item where a picture or return is not possible.

For further information, please visit our terms & conditions

What if I am sent an incorrect item?

If you are sent an incorrect item, please contact us within 24 hours of receipt. You can contact us at [email protected]

Please ensure you provide the following information;

  • Your order number (This can be found in your order confirmation and shipping confirmation emails)
  • Details of the incorrect item(s)
  • A photograph of the box & items you received
  • A photograph of the Royal Mail label

What if I have a missing item from my order?

If you are missing an item from your order, please contact us within 24 hours of receipt. You can contact us at [email protected]

Please ensure you provide the following information:

  • Your order number (This can be found in your order confirmation and shipping confirmation emails)
  • Details of the missing item(s)
  • A photograph of the box & items you have received
  • A photograph of the Royal Mail label

Promotions

How do I add a discount code?

To add a discount code, first visit ‘Your shopping basket’ either by clicking the shopping basket icon (top right) or by selecting ‘Checkout’ once you’ve reached the minimum spend of £25.

Here you will find a box with the heading ‘Promo code’. Enter your code here and the discount will be applied.

Do you really sell products at 1p?

Yes! We constantly have special promotions where you can get your favourite branded products at only 1p…. NO CATCHES! Our website is updated on a daily basis so keep a close eye on it to make sure you don’t miss out.

The minimum order value for online orders is £25.